HCL Technologies Walk-in Drive for Customer Support Executive

HCL Technologies Walk-in Drive for Customer Support Executive | 28 July – 01 August 2025 | Noida

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📢 Job Role:

Customer Care Representative – US Voice Process
(Freshers – Non-Tech Graduates)

🏢 Company:

HCL Technologies

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👨‍🎓 Eligibility Criteria:

• Qualification: Any Graduate / Undergraduate

• Not Eligible:
  ❌ B.Tech / M.Tech
  ❌ BCA / MCA
  ❌ Law Graduates
  ❌ Students currently pursuing graduation

• Experience: Freshers

• Skill: Excellent communication in English (verbal & written)

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🗓 Walk-in Drive Details:

• Dates: 28th July 2025 to 1st August 2025

• Time: 11:00 AM – 4:00 PM

• Mode: Walk-in Interview

• Interview Location:
  HCL Technologies
  A-8 & 9, Sector 60,
  Noida, Uttar Pradesh – 201301

• Work Location:
  Noida Sector 126 / Sector 144

• Contact Person: Shivangi Sharma
  📧 Email: shivangi.sh@hcltech.com

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💼 Job Description:

• Handle inbound US customer calls with empathy and professionalism

• Ensure first call resolution following proper call flow

• Adhere to break schedule, escalation procedures, and call quality benchmarks

• Maintain logs (complaint tracker, escalation logs, etc.)

• Ensure data confidentiality and compliance with customer service protocols

• Engage in regular feedback sessions and motivational activities

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🛠 Key Skills Required:

• Strong verbal & written communication

• Good listening skills and problem-solving attitude

• Willing to work in US shift (Night shift)

• Ready to work from office in Noida

• Freshers with US calling experience in Banking domain preferred

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🎁 Perks & Benefits:

• Two-way cab facility provided

• Professional training with exposure to global standards

• Opportunity to work with one of the leading MNCs

• Friendly work culture & career growth support

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✅ Apply Now / Check Official Job Post:

🔗 Click Here to Apply

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