🚀 Capgemini Off-Campus Drive 2025 – Contact Support Group (CSG)
📌 Introduction
Capgemini Exceller is conducting its Off-Campus Drive 2025 for the role of CSG IT Enablers – Contact Support Group (CSG). This opportunity is open for 2025 graduates and diploma holders, offering a chance to begin your career with a global technology leader.
🏢 About Capgemini
Capgemini is a global leader in consulting, technology services, and digital transformation. With a strong presence across 50+ countries, Capgemini empowers businesses with innovative IT solutions. Through its Exceller program, it continues to provide structured entry-level opportunities for fresh graduates.
💼 Job Role – CSG IT Enablers
The Contact Support Group (CSG) serves as the first line of defense for IT infrastructure support. You will manage incidents and requests via voice, email, chat, self-service portals, and AI bots, ensuring seamless IT support for global clients.
📍 Job Location
Noida
🗓 Application Deadline
17th August 2025 – 11:59 PM
🎓 Eligibility Criteria
- Graduation/Diploma (3-year program) – Passing Year: 2025
- Must have an active DigiLocker account with mobile number linked to Aadhaar
- Female candidates are encouraged to apply under Capgemini’s diversity and inclusion initiative
💰 Compensation Details
- CTC: ₹3,00,000 per annum
- One-time incentive: ₹25,000
- Total Package: ₹3.25 LPA
🔍 Key Responsibilities
- Deliver technical and customer support via voice, chat, and email
- Manage tickets – categorize, prioritize, track, and resolve efficiently
- Troubleshoot password resets, session, and connectivity issues
- Use tools like CHIP (AI Bot) for customer interaction
- Maintain documentation and contribute to knowledge base management
- Support clients across multiple sectors – Telecom, Finance, Healthcare, Technology
- Ensure First Contact Resolution while adhering to SLA & KPIs
✅ Desired Skills
- Strong English communication skills
- Good interpersonal and problem-solving abilities
- Basic knowledge of IT troubleshooting
- Willingness to work in 24x7 rotational shifts
- Readiness to relocate as per project needs
- Open to signing a Service Level Agreement (SLA)
❗ Important Notes
- Only shortlisted candidates will be invited for assessments
- Candidates must arrange internet and infrastructure for online tests
- Graduates of 2025 only are eligible to apply
🎁 Perks & Benefits
- Structured training with global exposure
- Diversity and inclusion driven workplace
- Career growth opportunities within Capgemini
📅 Selection Process
- Online application via Superset portal
- Virtual assessment (aptitude + communication)
- Technical/HR interviews
- Final offer letters shared via registered email
🙋♂️ Frequently Asked Questions (FAQ)
Q1: Who can apply for this drive?
👉 Only 2025 graduates with a diploma/3-year graduation program.
Q2: Is work experience required?
👉 No, this is for freshers.
Q3: Will there be night shifts?
👉 Yes, this role requires 24x7 rotational shifts.
Q4: Is relocation mandatory?
👉 Yes, candidates must be open to relocation.
Q5: What is the salary package?
👉 ₹3.25 LPA including incentives.
📌 Apply Now
🔗 Click here to Apply via Superset Portal
✅ Conclusion
The Capgemini Off-Campus Drive 2025 for the Contact Support Group (CSG) role is a perfect opportunity for diploma and graduate freshers to kickstart their careers. With structured training, diversity initiatives, and a strong support environment, this role opens the door to a promising career in IT support.
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